All our prices are £ sterling and do not include post and packing. As an example post and packing for a single t-shirt to a UK address is £3.30.
All our card payments are processed through a secure payment gateway, operated by WorldPay, or PayPal. This ensures your details are kept safe at all times. (This means that none of your credit card details are seen or stored by us)
Please allow 12 working days for UK deliveries. We normally dispatch within 7 days, but if an item is out of stock we will need to make it for you. International deliveries are generally received in less than 15 days.
Our suppliers are experiencing a lack of stock and a delay in shipping, which is having a knock-on effect on our orders. Please allow 14-21 days for items to be dispatched and sent via 1st Class.
Shipping and Handling:
UK orders are posted using the Royal Mail. International orders are posted using Royal Mail Airmail.
If for any reason you are not entirely happy with your purchase, we will be happy to exchange the item or offer you a full refund. Provided the goods are returned to us, unworn, within 14 days along with a valid sales invoice (this is supplied with your goods).
This guarantee does not affect your statutory rights. You can return goods to:
If you believe your item is flawed, and it’s within 60 days of your purchase, you can simply return it to us for a full refund or replacement.
We store and process all our customer data in accordance with the current legal requirements of the Data Protection Act.
You are entitled to recieve information and to amend, block and delete your stored data. Please contact email@example.com or send us your request by post.
Here at Pupmalup, we do not disclose our buyers information to third parties. None of your personal details or purchase details will be passed to any other company. We don’t like to be cold called or spammed and we assume our customers feel the same way.
If your item is not in stock, we will back order for you. You will always have the option to cancel your order if you would rather not wait.
If you have any questions or comments please contact firstname.lastname@example.org